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Services

Service and SupportThe service for both your hardware and software is clearly taken care of. Your service agreement guarantees continuity, because you are ensured of:

• Technical and user support by telephone;
• Hardware maintenance and repairs;
• Regular software updates;
• Annual system calibration.


The terms of our services can be found in our service level agreement, which provides the basis for all services and sales.

 

If you have any questions or difficulties after installation, our help desk is always ready to serve you. Our service engineers are ready to respond, by telephone, fax or e-mail.

 

 

If you have any questions, please feel free to contact us!

 

 

In the Netherlands:

 

T: +31 (0)71 36 40 713
F: +31 (0)71 36 20 833
E: support@decosaudiology.com

In the USA:

 

Toll free: 1-800-212-DECOS     
T: +1 (678) 783-1065
F: +1 (678) 783-0120

E: dawsupport@decos.us

 


 

We are able to use our own tests immediately

"What appealed to us most was the Programming Interface of the Decos audiometer. With the Software Development Kit, our researchers can easily develop their own tests and put these in practice immediately.”

 

Michael Brocaar

Technical Scientific Analist

ERASMUS MC ROTTERDAM