Satisfied customers chime in during survey

We recently asked our Decos Audiology clients to take part in a product satisfaction survey conducted by the independent consulting firm Bell & Herrmann. The survey results were much higher across the board when compared to the 2008 results.

Of particular interest were the rakings that relate to updates and upgrades. As our customers have experienced, we have simplified that process significantly over the past few years. Additionally, we have seen a remarkable increase in the survey responses for our service engineers for their expertise and customer service after the sale.

"It is great to see that our year long quality improvement process is highly appreciated by our customers," says Rens Verhard, Customer Service Supervisor and Sales Coordinator for NL operations. "Specifically, the Quality Assurance Policy that was designed and implemented by our system engineers has lead to many improvements in the product. We are also excited because the survey results indicate that the training of our support team has definitely paid off… which encourages us to continue working on these initiatives. We will continue to focus on these areas to ensure the satisfaction of our customers for many years to come.”